ETIC, IT Support Engineer-Associate

Overview

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities

• Install and configure laptops to support the onboarding process of the new employees.
• Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
• Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
• Provide remote or on-site IT support for ETIC staff;
• Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
• Provide on site support for meeting rooms and video conferences.
• Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
• Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
• Responsible for the efficient and effective delivery of quality IT service to ETIC staff;