Centre support consultant

Overview

• Ensure a continuous, reassuring and professional presence in the Centre during assigned shifts, including nights, weekends and public holidays, according to the established rotation schedule
• Assist to the daily needs of beneficiaries and their babies who are unable to do it themselves, including but not limited to food and sanitation
• Assisting in identifying beneficiaries who require medical attention and promptly informing the medical team.
• Supporting beneficiaries with reduced mobility      or those who are medically vulnerable by accompanying them to the hospital or during medical assessments when requested.
• Assisting dependent beneficiaries with their activities of daily living, and their babies including personal hygiene, while respecting their dignity and privacy.
• Following instructions provided by the medical team and supporting the implementation of care plans as required, while ensuring strict confidentiality. Any observed health concerns or changes in a beneficiary’s condition should be reported directly to the medical team through confidential channels only.
• Accompany medical cases to public hospitals with protection civile and ensure their admission efficiently
• Conduct regular rounds throughout the Centre to identify operational problems, safety concerns, medical needs, protection concerns or incidents requiring attention
• Support the daily organization of collective life in the Centre, including meal distribution, respect for schedules, hygiene arrangements and appropriate use of common areas
• Maintain and update attendance records and relevant daily registers, and support evening presence verification according to established Centre procedures
• Ensure proper handover between shifts, including relevant pending actions, appointments, incidents, medical follow-up and beneficiaries requiring particular attention, while respecting confidentiality and the need-to-know principle
• Maintain respectful and professional communication with beneficiaries and facilitate their access to information regarding services available within the Centre
• Pay particular attention to beneficiaries with identified vulnerabilities or specific needs, in accordance with instructions provided by the responsible Protection and Medical teams
• Facilitate communication between beneficiaries and the IOM Medical team regarding medical concerns, scheduled consultations, examinations, treatment follow-up and referrals
• In the event of a medical emergency, immediately activate the established emergency procedure, coordinate with the IOM Medical team and contact emergency services or Civil Protection when required
• Immediately report any incident involving violence, threats, safeguarding concerns, protection risks, medical emergencies, disappearance or other serious concerns according to the Centre’s escalation pro

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at  IOM workplace culture | International Organization for Migration

Project Context and Scope

Créée en 1951, l'OIM est une organisation apparentée aux Nations Unies et, en tant que principale agence des Nations Unies dans le domaine de la migration, elle travaille en étroite collaboration avec des partenaires gouvernementaux, intergouvernementaux et non gouvernementaux. L'OIM a pour mission de promouvoir des migrations humaines et ordonnées dans l'intérêt de tous. Pour ce faire, elle fournit des services et des conseils aux gouvernements et aux migrants

Organizational Department / Unit to which the Consultant is contributing

Under the direct supervision of the Protection Center Manager and in coordination with the Protection and Medical teams, the Protection Centre Assistant supports the safe and effective daily functioning of the Centre. They assist with beneficiary reception and follow-up, identification and referral of protection and medical needs, AVS-related activities, and access to relevant services, while ensuring timely communication and respect for confidentiality and “Do No Harm” principles.

Tasks to be performed under this contract