Part-time- Operations Dispatch (remote)

Overview

• Part-time- Operations Dispatch (remote)

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1956 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Operations Dispatch to the Scandi Family!

We’re seeking a dependable Part-time Operations Dispatch (remote) to join our team as our main contact for emergency and non-emergency calls. From taking down information, transferring messages, or tracking vehicle routes, you’ll be responsible for handling a variety of tasks.

Our ideal candidate will have superb multitasking skills along with the ability to make decisions independently. As our goal is to transmit accurate information in a timely manner, you must have excellent oral and written communication skills.

Responsibilities

• Inputs and coordinates all incoming work orders, ensuring accuracy of information
• Navigates through various customer portals to manage end to end work order flow
• Acts as the first point of contact for client inquiries or escalations, responding quickly and accurately
• Maintains an excellent understanding of the client’s requirements and ensures that the requirements are communicated and understood across the organization
• Oversee all communications in connection with large clients providing follow up and coordinating with all departments across the country
• Generates reports through Microsoft Excel, and customer portals
• Assist with internal employee troubleshooting, using manuals and documents available. IE: Programs, technology, system usage.
• Manages tight timelines and deadlines
• Adhere to Company Core Values: Service, Motivate, Respect and Connect
• Any other tasks as required.