Area Lead - Permanent Full-Time - Ontario

Overview

We make shipping easier for Canadian businesses and entrepreneurs.

Since 2001, Chit Chats has helped small businesses and entrepreneurs ship across Canada and around the world with simple, affordable shipping solutions.

But we’re more than a shipping company. We’re a team of people who care about helping others succeed. We’re curious about how we can do things better, cheerful in how we show up, and always ready to help.

If you want to work somewhere your ideas matter, your teammates have your back, and the work you do helps Canadian businesses and entrepreneurs grow, you’ll fit right in at Chit Chats!

Reporting to the Area Manager and/or National Director, you will serve as the ultimate subject matter expert on shipping related information. You are the voice and ear for clients, with the prime objective of achieving sustainable growth for the locations across your area. You play a key role in protecting the bottom line by owning the hiring, staffing, development and retention of talent in the branches in your purview. You will also work closely with your Branch Leads and collaborate with Fleet, Warehouse, Fulfillment,  and Member Experience to provide the support, training and optimizations needed to align your area with Chit Chats’ vision and goals.

Responsibilities

• Lead and execute any top-down company directives or changes that impact your assigned area with the help of key stakeholders.
• Ensure optimal team health and performance by routinely visiting the locations in your assigned area.
• Conducts regular employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
• Work closely with your Area Manager to maintain high employee engagement, retention, performance, and address staff-related concerns.
• Provide training, coaching, feedback and recognition in real-time, through monthly 1:1’s, quality assurance reviews and quarterly performance reviews.
• Enforce compliance of maintenance, upkeep, cleanliness, appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards, labor laws and all company policies.
• Expenses/budget: Accountable for your area’s expenses, following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies, returns.
• Accountable for ensuring the timely resolution of any client concerns/tickets involving a location assigned to your area.
• Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership, branch leads and teams to ensure alignment and timely delivery of goals, projects and reports.
• Generate and compile monthly reports such as scheduling, investigation and escalation logs, shipment turnarounds for your region.
• Escalate issues or concerns to the Area Manager and/or National Director as appropriate.
• Verify and Manage employee attendance in Zoho daily.
• Perform quality audits and work with your Area Manager to implement 5S improvements.
• Assist in maintaining the security of the facility.
• Responsible for scheduling vacations and time off per policy with the least amount of disruption to the network to meet customer needs.
• Some travel within Ontario is required, regular travel within the region is required.
• College or Bachelor’s degree in Business Administration and/or Transportation, Logistics, Supply Chain Management or a related field preferred but not required
• Minimum 3-5 years industry experience with at least 1 year in a management role
• At least 1 year in an administrative or related role
• Possesses and consistently displays all Chit Chats values and leads by example
• A positive role model and representative of the Chit Chats Brand
• Demonstrates ability to build professional rapport, effectively leads a team and positively influences diverse groups
• Excel in a fast paced environment and demonstrate effective time management
• Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances
• Proficient in standard business office software and able to compile and review reports to see trends and make recommendations.
• Able to manage the implementation of strategies from leadership, measure impact and recommend improvements to achieve collective objectives
• Excellent customer management, oral and written communication skills
• Must have the ability/capacity to hire, coach and develop, maximize staff productivity and monitor performance management to include disciplinary actions up to and including termination
• Class 1 safety shoes required (green triangle patch).
• Salary: Starting $55,000.00 CAD/annum.
• Employer paid Group Benefits (Health, Dental and Vision; 100% coverage).
• Annual Year-End Bonus .
• Birthday leave (Paid).
• Two weeks paid vacation (negotiable)
• A rich GRSP plan  eligibility after 3 months

Total Rewards and Compensation: