Support Sales Associate

Overview

Overview

We’re looking for an organized, detail-oriented comfort enthusiast to join our West Village store as a part-time Support Associate. Reporting to the Store Manager, you’ll take primary ownership of receiving, inventory accuracy, stockroom organization, and the operational tasks that keep the store running smoothly.

Our stores operate with lean, agile teams of approximately 6–8 people, so everyone plays an important role in the customer experience. While your primary focus will be back-of-house operations, you’ll also support the sales floor during peak periods by assisting customers, sharing product knowledge, and helping create a seamless experience from stockroom to checkout.

What You’ll Do

• Shipment Processing & Verification: Receive incoming shipments, transport cartons safely into the store, unpack and inspect merchandise, and systematically receive them into our inventory platform while verifying shipment accuracy.
• Inventory Accuracy & Discrepancy Audits: Audit inventory regularly to identify on-hand variances. Partner directly with store leadership to investigate, reconcile discrepancies, and support all cycle counts and physical inventories.
• Stockroom Organization & Salesfloor Replenishment: Maintain rigorous stockroom standards, cleanliness, and efficiency. Ensure all soft home, bedding, and bath products are properly labeled, stored, and seamlessly replenished to keep the sales floor in a strong in-stock position.
• Operational Project Support: Assist store leadership with inventory transfers, markdowns, damages, and ad-hoc operational or visual merchandising tasks to support overall business needs.
• Backup Sales Floor Support: Seamlessly shift to the sales floor during peak traffic periods or staffing shortages, serving as a backup associate who delivers exceptional customer service.
• Selling & Service Model Execution: Apply our premium selling and service model when supporting the floor. Greet customers enthusiastically, listen to their design or bedding needs, and share expert product storytelling.
• Store Recovery & Presentation Standards: Actively support overall store presentation, merchandising adjustments, and floor recovery standards to keep the shopping environment beautifully styled and brand-aligned.
• In-the-Moment Problem Solving: Handle routine inventory or POS technical hitches, addressing everyday operational challenges with a positive, solution-oriented mindset.
• Collaborative Culture Contribution: Participate in daily team huddles, communicate floor coverage or stock constraints effectively with teammates, and foster a highly collaborative, inclusive team culture.
• 1+ years of experience in retail stock, inventory control, logistics, warehouse operations, or a highly operational customer service environment preferred.
• An adaptable and proactive mindset: A true doer who takes initiative on the floor, anticipates customer and operational needs, and supports daily workflows without needing constant direction.
• A passion for the "Soft Home" space: A genuine love for comfort, design, and home styling, with a desire to help customers mix and match their dream bed and bath setups.
• Strong communication and active listening skills: The natural ability to connect with diverse groups of people, demonstrate empathy, and solve problems with a positive, solution-oriented attitude.
• Physical Requirements: Must be able to regularly lift, carry, push, and pull up to 50 pounds, and comfortably stand, walk, bend, reach, and handle inventory deliveries throughout scheduled shifts.
• Familiarity with select retail and workplace systems is a plus: Experience working within an Apple-based ecosystem (iPads/Macs) and utilizing platforms like Shopify POS, Slack, and Google Workspace.
• Availability Requirements: Must be available to work a minimum of 3 days per week, 2 of which must be weekend days (Friday, Saturday, or Sunday),

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