Senior Planning Partner, Content

Overview

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb. Our team ensures that initiatives and programs are prioritized to align with our overarching strategy and our commitment to delivering an exceptional customer experience. We are a global team with expertise in strategic planning, stakeholder management, cross-functional collaboration, and organizational effectiveness.

The Difference You Will Make

As a Senior Planning Partner, Content, you will play a critical role in ensuring the success and satisfaction of our customers through strong relationship management and strategic collaboration. You will be assigned to one or more product spaces and serve as the primary point of contact for the Content Managers, writers, and strategists in those spaces, owning the end-to-end planning and coordination of every launch that impacts Community Support content. You will ensure clear communication, alignment of objectives, and on-time, high-quality delivery of content at launch. You will proactively identify opportunities to add value while addressing potential challenges, always striving to deliver measurable impact for our customers and the business.

Your ability to build trusted relationships with content, product, engineering, marketing, and legal partners, coupled with your strategic mindset and disciplined approach to execution, will help launches go smoothly and contribute to the success of both our customers and the organization.