Sr. Specialist - Business Data Services 4C

Overview

Sr. Specialist - Business Data Services

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Job Description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager/Senior Manager – KYC

In this role, you will be responsible for leading and managing a team of 50-100 individuals to achieve organizational goals and objectives. You serve as the leader for team members, checkers and assistant managers, providing guidance, support, and direction to ensure the successful completion of daily tasks and projects. As a functional leader, you will oversee day to day operations, monthly/annual performance and delivery excellence, provide coaching to team leads, create strong governance structure around quality and training, and serve as the primary escalation point for clients & internal stakeholders.

Responsibilities

Manage day to day operations as a skip leader.

Responsible for managing and implementing operational strategies, plans, processes to support new products/existing products.

Design operational framework and SOPs

Manage SLA and other key KPIs

Manage quality assurance programs

Collaborate with different teams to build reports/dashboards on key metrics

Work on RFPs and other transition processes

Create RCAs, TNA and do TNI

Manage risk-performance, track progress of the team leads, quality checkers and trainers.

Responsible for coaching team leads, setting strategy, and monitoring progress towards goals.

Will be involved in hiring and performance management

Oversee reward and recognition program to retain talent

Ensure compliance with card network regulations (Visa, Mastercard, Maestro, Pulse, AMEX) and regulatory policies.

Oversee workflow management, queue balancing, and SLA performance.

Support new process transitions and client onboarding.

Participate in audits and implement corrective actions.

Collaborate with client stakeholders, quality assurance (QA) team, and Learning Experience (LX teams) to improve process performance.

Qualifications we seek in you!

Minimum Qualifications

Graduate with good banking and Financial Services knowledge

Demonstrated experience in leadership or supervisory role for midsized teams.

Relevant experience in BPO operations, preferably in AML & KYC space

Clear understanding of financial risk and dealing with major Financial Institutions, and other payments providers, etc. preferably in reputable financial services organizations/FinTech.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Leadership, coaching, and team building capabilities. Knowledge of coaching techniques, constructive feedback methods, and adult learning principle