Shipping Associate

Overview

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our mission is to transform innovative designs into fully functional, market-leading products that meet the highest standards of reliability, performance, and durability. The Production (Assembly) Department plays a critical role in bringing ZUK135's cutting-edge surveillance and security systems to life. By adhering to the highest standards of precision, quality, and efficiency, the department ensures that each product not only meets the needs of today’s market but also upholds the company's commitment to innovation and excellence.

Job Description

This role is onsite at our Ware offices, 5 days a week.

The Shipping associate is responsible for overseeing and coordinating the despatch process, ensuring that goods are packaged, scheduled, and delivered accurately, on time, and in compliance with company standards and customer requirements. This role involves effective communication with internal departments, external suppliers, and customers to facilitate seamless despatch operations.

Key Responsibilities

• Despatch Planning:
• Coordinate and schedule daily despatch activities to meet delivery deadlines.
• Prepare and manage despatch schedules, ensuring efficient and timely transportation of goods.
• Order Fulfilment:
• Verify and cross-check outgoing shipments against customer orders and documentation.
• Ensure all goods are appropriately labelled, packaged, and meet quality standards before despatch.
• Communication:
• Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries.
• Provide regular updates to stakeholders on delivery schedules, delays, or issues.
• Documentation & Compliance:
• Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes.
• Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments.
• Inventory Coordination:
• Work closely with stores staff to manage stock levels and allocate inventory for despatch.
• Monitor and report discrepancies or damage to inventory and shipments.
• Performance Monitoring:
• Track key performance metrics such as delivery times, accuracy, and customer satisfaction.
• Identify areas for process improvement to enhance despatch efficiency and effectiveness.
• Problem Resolution:
• Proactively address and resolve issues such as delivery delays, incorrect shipments, or carrier disputes.
• Develop contingency plans to minimise disruptions in despatch operations.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in order processing and documentation.
• Ability to work under pressure and meet tight deadlines.
• Problem-solving skills and ability to think proactively.
• Knowledge of logistics and transportation processes.
• Proficient in MS Office Suite (Word, Excel) and ERP/WMS software (e.g.,
• Sage 200, SAP, Oracle, or similar systems).

Basic Requirements

Please note this role is based on site at our Ware offices five days a week.

Skills and Competencies: