Senior Manager, Global Delivery & Offshore

Overview

• Standardizes operating models across delivery centres
• Creates consistent client and employee experiences
• Enables proactive workforce planning across Advisory
• Improves delivery quality and efficiency
• Supports enterprise clients with global, 24x7 delivery capabilities
• Expands offshore leverage while maintaining quality and customer satisfaction
• Integrates AI into the delivery model to improve productivity and scalability

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a  people-first culture  with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is seeking a Senior Manager, Global Delivery & Offshore to mature, and scale BDO's global delivery capability across India, Mauritius, LATAM, and future delivery centres.

This new role will establish a unified operating model that enables service lines to leverage global talent effectively while delivering enterprise-grade services to clients. The successful candidate will drive operational excellence, utilization, profitability, workforce planning, and continuous innovation across the offshore ecosystem.

As BDO continues to move up-market, enterprise clients increasingly expect global delivery models, 24x7 support, follow-the-sun operations, AI-enabled delivery, and optimized delivery economics. This leader will build the capabilities required to meet those expectations while creating a competitive advantage for BDO.

BDO has established multiple offshore delivery centres that have grown independently over time. As demand for enterprise-scale managed services and consulting delivery increases, BDO requires a unified global delivery strategy that:

This role will partner closely with Advisory leadership, Managed Services, Operations, HR, Talent Acquisition, Finance, and Technology to build a world-class global delivery organization.

Key Responsibilities

• Develop and execute BDO Canada's global delivery strategy aligned with Advisory growth objectives.
• Define the future-state operating model across India, Mauritius, LATAM, and future delivery centres.
• Establish consistent governance, policies, processes, and service standards across all locations.
• Develop a multi-year roadmap for expanding global delivery capabilities.
• Standardize delivery methodologies, onboarding processes, quality standards, KPIs, and governance across delivery centres.
• Establish executive governance forums with business leaders and delivery centre leadership.
• Define capacity planning, workforce management, escalation, and performance management processes.
• Develop standardized reporting for utilization, productivity, quality, financial performance, and customer satisfaction.
• Partner with Advisory service line leaders to proactively understand future talent and delivery requirements.
• Build scalable offshore workforce plans aligned to business growth.
• Identify opportunities to offshore new capabilities and functions across Advisory.
• Act as the strategic advisor to practice leaders on global delivery models.
• Design and implement repeatable global delivery models that combine:
• Onshore consulting
• Offshore delivery
• Nearshore delivery
• AI-enabled automation
• Managed services
• Develop "follow-the-sun" operating models supporting enterprise customers.
• Establish best practices for transitioning work between global teams.
• Improve collaboration between onshore and offshore resources.
• Drive continuous improvement across offshore delivery.
• Improve delivery efficiency, quality, and predictability.
• Establish productivity benchmarks across service lines.
• Lead initiatives aimed at achieving near 1:1 productivity compared to onshore delivery where appropriate.
• Identify and eliminate operational bottlenecks impacting delivery.
• Own overall utilization and profitability of the offshore program.
• Optimize resource mix across locations.
• Improve offshore leverage ratios.
• Monitor financial performance against targets.
• Develop business cases for expansion into new delivery centres.
• Create structured innovation programs for non-billable capacity.
• Develop industry accelerators, reusable assets, AI capabilities, and intellectual property.
• Partner with service lines to develop delivery automation.
• Promote knowledge sharing and cross-centre collaboration.
• Partner with HR and Talent Acquisition on workforce planning.
• Develop career paths for offshore professionals.
• Improve employee engagement and retention.

Global Delivery Strategy

Operating Model & Governance

Service Line Partnership

Global Delivery Model

Delivery Excellence & Productivity

Financial Performance

Innovation & Value Creation

Talent Strategy

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