Outbound Calling Officer

ABOUT THE COMPANY

Turning marketing into a market-domination weapon, we created a new category — the marketplace for future customers. Businesses shop for leads as they shop for products in e-commerce: full transparency, control, and predictable outcomes. We are the #1 lead marketplace in the USA, and we are accelerating.

ROLE OVERVIEW

We are looking for an Outbound Calling Officer to proactively contact property owners, buyers, sellers, investors, landlords, and tenants, and turn those conversations into qualified opportunities.

This role is not about "making calls." It is about disciplined outbound prospecting, sharp qualification, accurate CRM documentation, and timely follow-up — at high volume, without losing quality. The core performance standard is a minimum of 300 outbound call attempts per working day.

REQUIREMENTS

• High school / intermediate qualification, bachelor's degree, or equivalent education
• 2-3 years of experience in outbound calling, telesales, telemarketing, customer service, lead generation, or appointment setting
• Neutral US accent and confident, professional phone communication with US-based leads
• Experience in real estate, property acquisition, brokerage, mortgage, or investor lead generation is highly desirable
• Excellent verbal communication, active listening, questioning, and objection-handling skills
• Comfort working with CRM systems, dialers, spreadsheets, and productivity tools
• Ability to sustain high-volume outbound activity in a target-driven environment while maintaining accuracy and professionalism
• Make a minimum of 300 outbound call attempts per working day using the company-approved dialer, CRM, and lead lists
• Contact prospective buyers, sellers, property owners, investors, landlords, tenants, and other assigned real estate leads
• Use approved scripts and talk tracks while keeping a natural, professional, consultative conversation style
• Present the company and its services accurately, identify interest, and establish the appropriate next step
• Generate qualified opportunities and transfer or assign them to the relevant Representative
• Schedule property discussions and callbacks in line with campaign requirements
• Ask structured discovery questions to determine property ownership, location, property type, transaction objective, motivation, timeline, and decision-making authority
• Capture pricing expectations, property condition, financing status, and preferred communication method where relevant
• Distinguish qualified, nurture, callback, disqualified, and do-not-contact outcomes per the approved qualification framework
• Escalate high-intent or time-sensitive opportunities promptly
• Disposition 100% of completed call attempts and record accurate notes for meaningful conversations
• Update contact, property, qualification, callback, and appointment information immediately after each interaction
• Complete scheduled callbacks and follow-ups within the committed timeframe
• Maintain confidentiality and protect customer, property, and company information
• Communicate clearly and confidently, including when handling rejection, objections, or difficult conversations
• Use approved objection-handling techniques without misleading, exaggerated, or unverified representations
• Observe company policies, consent requirements, do-not-contact procedures, data privacy controls, and telemarketing rules for the relevant market
• Participate in coaching, call calibration, quality reviews, and product training, and apply feedback consistently
• Daily outbound call attempts — minimum 300 per working day (30%)
• Qualified leads

WHAT YOU'LL BE DOING

Outbound prospecting & lead generation

Lead qualification

CRM, follow-up & data management

Communication & compliance

HOW PERFORMANCE IS MEASURED

Performance is assessed through a balanced combination of activity, quality, conversion, data discipline, and schedule compliance.