Associate Account Manager (B2B Online)

Overview

• Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needs
• Monitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunities
• Coordinate with partners' technical teams to troubleshoot API integration issues
• Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans
• Work with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partners
• Track and report on partner-level growth, escalating churn risks or dissatisfaction early
• Act as the voice of the partner internally — feeding back API documentation gaps, feature requests, and integration pain points to product/tech
• Support onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-live
• 3–6 years of experience in account management, partnerships, or business development — ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environments
• Strong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)
• Proven track record of managing commercial relationships
• Strong data analytical skills — able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunities
• Familiarity with AI tools to boost productivity — e.g., using AI for data analysis or summarizing performance insights
• Experience with hotel inventory, rates, or channel management systems is a strong plus

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip.

That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

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