Senior Business Analyst

Overview

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Senior Business Analyst, Underwriting Solutions

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Work Arrangement

Hybrid – Morristown, NJ

Department

Information Technology

Role Overview

The Senior Business Analyst, Underwriting Solutions leads business analysis efforts to support the design, delivery, and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology, this role partners with underwriting, product, and delivery teams to elicit, analyze, and translate requirements into scalable system solutions, while supporting end-to-end delivery including design, development, testing, and production support. The role also drives process improvements, ensures high-quality and traceable deliverables, and leverages modern tools, including AI solutions such as Microsoft Copilot, to accelerate requirement development and enhance delivery efficiency.

Responsibilities

• Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
• Produce high-quality deliverables, including user stories and functional and non-functional requirements.
• Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
• Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
• Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
• Work closely with development teams to ensure solutions align with business requirements.
• Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
• Ensure traceability of requirements and user stories throughout the entire change lifecycle.
• Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
• Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
• Implement continuous improvements to evolve how we approach Business Analysis and Design.
• Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle, including drafting documentation, summarizing stakeholder inputs, performing impact analysis, and ensuring high-quality, consistent BA deliverables