Housekeeping Manager

Overview

• Responsible for the successful performance of the day to day operation of the Housekeeping sections/department
• Consistently offer welcoming, friendly and warm service to external and internal guests.
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs.
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives.
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Ensuring machines and equipment are in working order in collaboration with the Assistant Director, Housekeeping.
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Assist in developing departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement.
• Ongoing professional development, growth, and job satisfaction of all colleagues t
• Assist with colleague planning, selection, training and development strategies are in place and executed
• Key involvement in the Hotel’s preventative maintenance programs.
• Assist in reaching monthly financial obligations for labour and expenses
• Understanding and knowledge and understanding of the CBA and Employee handbook and lead teams accordingly
• Conducting annual performance reviews of housekeeping colleagues
• Managing the room attendants for guestroom quality and completion of their assigned credit of rooms; which includes re-training, coaching, and performance managing through regular audits
• Effectively set up and prepare Housekeeping daily assignments and project plans
• Performs other related duties and follow hotel standards as assigned/applicable.
• Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset.
• Previous Housekeeping leadership experience.
• Knowledge of Property Management System (Opera PMS, HotSos/Rex or equivalent), Microsoft Office and Outlook.
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination.
• May be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required.
• Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs.
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 60 lbs
• Ability to push or pull objects up to 60 lbs
• Frequent work above shoulder height is required
• Frequent kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ram

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service.  The Housekeeping Manager must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York.

Physical Aspects of Position include but are not limited to the following: