Delivery Solutions Architect - Public Sector (Federal)

Overview

CSQ427R324

PLEASE NOTE :

Due to federal contract requirements and client site access obligations, U.S. citizenship is required to access classified information.

Location: Remote (US-based) with up to 30% Travel

At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks Platform in your customers. You will also help ensure customer success by increasing focus and technical accountability for our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximize the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestrating other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel with being technical, with the expectation that you become the post-sale technical lead across all Databricks products. This requires you to utilize your skills and technical credibility to engage and communicate effectively with all levels of an organization. You will report directly to a DSA Manager within the Field Engineering organization.

The impact you will have:

Engage with Solutions Architects to understand the full use case demand plan for prioritized customers

Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts

Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live, and healthy consumption of the workloads where the customer has made the decision to consume Databricks

Be the first contact for any technical issues or questions related to the production/go-live status of agreed-upon use cases within an account, oftentimes services multiple use cases within the largest and most complex organizations

Leverage both Shared Services, User Education, Onboarding/Technical Services, and Support resources, along with escalating to expert-level technical experts, to build the right tasks that are beyond your scope of activities or expertise

Create, own, and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals

Navigate Databricks Product and Engineering teams for new product Innovations, private previews, and upgrade needs

Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:

Main use cases moving from ‘win’ to production

Enablement/user growth plan

Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)

Organic needs for current investment (e.g. cloud cost control, tuning & optimization)

Executive and operational governance

Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM

What we look for:

U.S. citizenship

7+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers

Programming experience in Python, SQL, or Scala

Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role

Understanding of solution architecture related to distributed data systems

Understanding of how to attribute business value and outcomes to specific project deliverables

Technical program or project management, including account, stakeholder, and resource management accountability

Experience in resolving complex and important escalations with senior customer executives

Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programmes/projects

Track record of overachievement against quota, goals, or similar objective targets

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience

Can travel up to 30% when needed

Pay Range Transparency

Databricks is committed to fair and e