People Operations Specialist

Overview

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop.
• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise’s way of working.
• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly.
• Participate with other members of our wider People team in facilitating new joiner engagement & networking.
• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc.).
• Ensure our onboarding session deck is informative, engaging and updated.
• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way.
• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience.
• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed.
• Process all Workday actions in relation to the Wiser lifecycle.
• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly.
• Oversee our immigration processes to maintain compliant operations.
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed.
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc.).
• Produce any required employment documentation (e.g. reference letters, contract changes, etc.).
• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required.
• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps.
• Review and respond to audit requests to ensure operational compliance.
• Contribute and deliver on local and global cross-team projects and initiatives, maintaining a strong focus on the Wiser experience and embracing tech where possible.
• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant.
• Mentor and cross-train junior members of the team, serving as a reviewer in our four-eye check processes to ensure team accuracy, and providing backup support when required.
• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development.
• You are a Malaysian Citizen. Please note that we are unable to support the hiring of Malaysian Permanent Residents / any Employment Visa holders (including Spouse Visa holders).
• Previous and demonstrable experience in a HR or Shared Services role, ready to take your existing experience to the next level.
• Early-stage knowledge of Malaysian employment law and working practices.
• Adaptable and solution-focused approach with a can-do attitude and a positive, customer-centric mindset.
• Eagle-eyed attention to detail with the ability to deal with confidential information in a professional and compliant way.
• Understand that your work impacts our Wisers and keeps the best Wiser experience at the front and center of what you do. It’s not about us, it’s our Wisers.
• Strive in developing processes that are convenient, transparent and easy to remember for our Wisers.
• Love new technology and have a strong passion for data, with the desire to embrace automation and tech solutions to improve processes.
• Humble, self-aware and trustworthy, enabling you to collaborate well within your team and across other teams.
• Able to manage time effectively by sequencing your tasks by priority and impact.
• Between 2–4 years' experience working in a Shared Services environment and/or a People team.
• Excellent written and verbal English communication skills. Additional languages are a plus point.
• An advocate for our Wise values and

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer .

Onboarding support

Wiser support

Offboarding support

Wider team & business focus areas

A bit about you

Key Qualities