French Customer Service

Overview

• 📞 Handling customer interactions with  efficiency  and  empathy .
• 🛠️ Providing  tailored solutions  to meet customer needs.
• 🌟 Ensuring a  positive customer experience  through  effective communication  and  professional phone etiquette .

Sutherland is a global leader specializing in AI , automation , cloud engineering , and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.

With a strong emphasis on digital engineering services , we deliver innovative technologies and business process excellence , creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions , including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.

Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model , enabling rapid innovation and supporting sustainable business growth.

This is a full-time on-site role located in Cairo  for a  Customer Service Specialist . In this role, the Customer Service Specialist will be responsible for delivering  exceptional customer support , addressing inquiries, resolving issues, and maintaining high levels of  customer satisfaction .

Your  day-to-day responsibilities  will include:

If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!

🚀 We’re Hiring Talented People! 🌟

Fresh Grads are welcome to apply! 🎓

🔑  What we’re looking for:

✅  Fluency in French  is a MUST! (B2/C1 level)

✅ Strong skills in  Customer Service  &  Customer Support  🤝

✅ Proven ability to  enhance Customer Satisfaction  &  Customer Experience  💯

✅  Problem-solving ,  active listening , &  attention to detail  👂💡

✅ Experience in a  customer-facing role  and familiarity with  CRM tools  is a plus! 🖥️

✅ Proficiency in  professional phone etiquette  &  communication techniques  is a plus 📞💬

💼 If you’re passionate about making a difference and love helping customers, we want YOU! 🌟

All your information will be kept confidential according to EEO guidelines.