Payroll Analyst

Overview

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

We are looking for a Payroll Analyst with approximately 3–5 years of hands-on payroll experience to join the Global Payroll Operations & Transformation team. The role will support the accurate and timely processing of approximately 4–5 payrolls across APAC and/or EMEA, while also providing reporting, data analysis and operational support for Vonage Global Payroll.

The successful candidate will have a good understanding of end-to-end payroll activities, including payroll inputs, gross- to-net calculations, payroll accumulations, deductions, benefits, taxes, payroll outputs, reconciliations and post-payroll activities. The role is intended to be hands-on and development-focused, with the individual working under established processes and controls and escalating complex issues when required.

The role will also support Project Elevate through payroll testing, parallel runs, data validation, issue tracking and process documentation. A key responsibility will be preparing and maintaining Vonage payroll reports and dashboards to provide clear visibility of payroll performance, exceptions, trends, controls and key operational metrics.

Your key responsibilities:

End-to-End Payroll Operations

Support the end-to-end payroll processing cycle for approximately 4–5 payrolls across APAC/EMEA.

Follow agreed payroll calendars, cut-offs, SLAs, SOPs and internal controls.

Review payroll inputs including new hires, terminations, salary changes, promotions, bonuses, benefits, deductions, leave and other payroll-impacting transactions.

Perform payroll validation and reasonableness checks before payroll approval.

Review gross-to-net calculations, payroll registers, variance reports and final payroll outputs.

Identify, investigate and escalate payroll discrepancies and support timely resolution.

Support off-cycle payrolls, retroactive adjustments and payroll corrections where required.

Maintain accurate payroll documentation and evidence throughout the payroll cycle.

Payroll Accumulations, YTD & Reconciliation

Review and validate payroll accumulations, YTD balances and payroll history.

Validate tax, social security, benefits and other statutory accumulations.

Support reconciliation of payroll balances between payroll, HR/HRIS and other relevant data sources.

Investigate differences and work with the appropriate team or vendor to resolve them.

Validate the impact of retroactive transactions, corrections and off-cycle payrolls.

Support year-end payroll reconciliation and reporting activities.

Payroll Controls & Quality Checks

Perform standard pre-payroll and post-payroll control checks.

Complete payroll variance and exception analysis using established procedures.

Review significant payroll movements and escalate unusual items for further investigation.

Reconcile payroll outputs against HR, Finance and vendor data where required.

Maintain payroll checklists, control documentation and process evidence.

Support internal and external payroll audits by providing accurate documentation.

Cross-Country Backup & Team Support

Provide backup support for other Payroll Analysts during planned or unplanned leave.

Build working knowledge of additional APAC/EMEA payrolls to provide basic operational coverage.

Support payroll continuity during periods of high workload or critical payroll activity.

Follow documented SOPs, checklists and country-specific payroll procedures.

Participate in knowledge-sharing and cross-training activities across the payroll team.

Vonage Payroll Reporting, Analytics & Dashboards

Prepare recurring payroll reports for Vonage Global Payroll and relevant stakeholders.

Maintain payroll dashboards providing visibility of key payroll activities, status, exceptions and operational metrics.

Create and maintain reports covering payroll status, payroll calendars, variances, off-cycle activity, errors/issues, reconciliations and other agreed KPIs.

Perform payroll trend, variance and exception analysis and highlight significant movements or recurring issues.

Support preparation of monthly, quarterly and ad-hoc management reports.

Maintain reporting trackers and ensure data is accurate, complete and delivered within agreed timelines.

Use Excel to consolidate and analyze payroll data and present information in a clear, management-friendly format.

Support the development and improvement of standardized Vonage payroll dashboards and reporting templates.

Where applicable, support Power BI, Power Query or other Microsoft 365 reporting solutions.

Project Elevate – Parallel Payroll, Testing & Transformation Support

Support payroll parallel runs and comparison of current-state and future-state payroll results.

Perform payroll data and output validation during parallel processing.

Compare earnings, deductions, taxes, benefits, accumulations and oth