Senior Associate - E-commerce

Overview

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it through constant reinvention, a commitment to innovation, or the embrace of new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward-thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East and has a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing    The Senior E-commerce Associate will oversee and optimize online product merchandising, curating digital shelves to maximize sales, strengthen website visibility, and reflect brand values. The position leverages data insights for assortment planning, campaign launches, and continuous enhancement of product discoverability. The role also partners closely with Brands, Marketing, Supply Chain, Stores, and Customer Care teams to drive smooth execution of online merchandising activities and support commercial performance. Key Responsibilities Manage and optimize digital product assortments, categories, collections, and listings to maximize sales, drive growth, and enhance website visibility. Support new brand and product launches, ensuring products are accurately and compellingly presented online and aligned with brand standards across the website and app. Partner with brands and suppliers on product listings, launches, activations, and promotional campaigns. Collaborate closely with cross-functional teams, including Marketing, Supply Chain, Stores, and Customer Care, to ensure smooth execution and alignment of online merchandising activities. Ensure accurate and engaging product descriptions, categorization, imagery, and visual merchandising in line with brand standards. Optimize digital merchandising, website navigation, and product discoverability through regular site audits and continuous improvement initiatives. Monitor competitors, industry trends, and customer feedback to identify growth opportunities and develop innovative merchandising solutions. Analyze sales, customer behavior, and website performance data to optimize assortment, product placement, and conversion. Support Supply Chain and purchasing decisions through sales data, customer insights, and market intelligence. Monitor and report on key merchandising and commercial performance metrics. Work independently and take ownership of key merchandising activities, acting as a delegate for the manager when required. What you’ll need to succeed    Bachelor’s degree in Business, Marketing, or a relevant field. 3+ years of experience in retail E-commerce. Strong un