Inbound Phone Banker/Customer Service Representative

Overview

• $18.00/hour starting pay
• Earn up to an additional $3.00/hr. through performance bonuses after successfully completing training
• Employee Referral Program
• Medical, Dental & Vision Insurance
• Career growth and advancement opportunities
• Fun, team-oriented work environment
• Free gym membership after 90 days (located within the business complex)
• Employee cell phone plan discounts ($25/month unlimited talk, text & data; restrictions apply)
• Access to convenience store within business complex

Join VXI

VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.

At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.

VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources consistent with applicable law.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Customer Service Representative (Banking) – Onsite

Primary Location: Charlotte, NC

Time Type: Full Time

Language: English

Workstyle: Onsite

Category: Customer Service

We're looking for dependable professionals who are passionate about helping others, committed to delivering exceptional customer service, and ready to build a rewarding career in the financial services industry at our fast-paced, performance-driven contact center in Charlotte, NC!

As an Inbound Customer Service Representative (Phone Banker), you'll be the first point of contact for customers seeking assistance with their bank accounts and card services. You'll answer questions, resolve concerns, protect sensitive financial information, and create positive customer experiences with every interaction

Why Join VXI?

Pay, Incentives, Benefits & Perks

What You'll Do

• Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
• Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
• Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
• Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
• Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
• Accurately document customer interactions and account activity.
• Navigate multiple computer applications while maintaining efficiency and attention to detail.
• Meet quality, attendance, productivity, and customer satisfaction expectations.
• Duration: 12 weeks
• Schedule: Tuesday-Saturday, 9:00 AM – 6:00 PM EST
• Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.
• Monday-Sunday
• 8:00 AM – 8:00 PM EST
• Open availability is required to work any assigned schedule during operating hours, including evenings, weekends, holidays, and occasional overtime as business needs require.
• High school diploma or GED required.
• Minimum 1 year of continuous customer service experience with one employer required.
• At least 6 months of contact center/BPO experience preferred.
• Banking or financial services experience is a plus.
• Computer proficiency with the ability to navigate multiple systems and dual monitors while assisti

Reliability is essential for success in this role.

As part of our Banking Customer Service team, you will:

Paid Training

Contact Center Hours of Operation

Minimum Requirements & Qualifications

To be successful in this role, candidates must demonstrate the experience, skills, and professional behaviors necessary to provide exceptional service in a fast-paced financial services environment.