Associate People Services Specialist

Overview

• Serve as the first point of contact for HR queries from employees and managers.
• Resolve inquiries through HR case management tools, knowledge bases, and standard operating procedures.
• Deliver exceptional customer service aligned with service level agreements (SLAs).
• Provide guidance on HR policies, procedures, and employee programs.
• Support onboarding, transfers, promotions, organizational changes, and offboarding activities.
• Process employee data transactions accurately within HR systems.
• Ensure employee records are maintained in compliance with data privacy requirements.
• Coordinate employment documentation and employee letters.
• Liaise and coordinate support from and escalation to other Subject Matter Experts (SME). e.g., local HR
• Business Leaders (HRBLs), HRIS and Centers of Expertise (COE) for collaborative case management.
• Manage and resolve HR cases within agreed service levels.
• Escalate complex cases to HRBPs, COEs, or specialists as appropriate.
• Monitor case queues and ensure timely closure.
• Identify recurring issues and contribute to process improvements.
• Maintain employee data in Workday, SuccessFactors, or other HR platforms.
• Perform data quality audits and corrections.
• Support organizational changes and mass updates.
• Generate standard HR reports and dashboards.
• Ensure adherence to Malaysian employment regulations and company policies.
• Support audits, documentation reviews, and compliance activities.
• Maintain confidentiality of employee information.
• Follow regional APAC governance and escalation procedures.
• Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits.
• Participate in process standardization initiatives.
• Contribute to knowledge article creation and maintenance.
• Identify automation opportunities and workflow improvements.
• Support People Services transformation and change management initiatives.
• Bachelor’s degree in human resources, Business Administration, Management, or related discipline
• Minimum 4 years of experience in HR Operations role in an international/Global environment.
• Familiar with HR ERP systems and office tools. - Workday, ServiceNow, etc.
• Experience working in a fast-paced technology company and comfortable operating in a complex, changing work environment.
• Manufacturing industry experience preferred with supporting employee lifecycle processes in a global environment.
• Demonstrated ability to work independently, initiate and identify s

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Primary Function of Position

As a member of the People Services team, the Associate People Services Specialist will play a key role

in supporting HR programs and policies, processes, and systems to ensure that HR service delivery is

timely, efficient, and compliant. provides first-line HR operational support to employees, managers, and

HR stakeholders across Intuitive Malaysia market.

The role is responsible for delivering high-quality employee lifecycle administration, HR case

management, data maintenance, reporting support, and policy guidance while ensuring compliance with

Malaysian labor requirements and regional People Services standards. S/he will work collaboratively by

building strong relationships that foster trust and accountability across the organization in support of the

company mission, vision, and core values. S/he will act as an escalation point and liaison for resolution

of more complex cases.

Role & Responsibilities:

Employee & Manager Support

Employee Lifecycle Administration

HR Case Management

HRIS & Data Management

Compliance & Governance

Continuous Improvement

Required Skills and Experience