Clinical Implementation Specialist

Overview

Compensation: $110K – $180K • Offers Equity

Knowtex.ai http://Knowtex.ai

Clinical Implementation Specialist

LOCATION

Remote (US)

TRAVEL

20–30%, federal and commercial sites

REPORTS TO

Director of Customer Delivery

LICENSE

RN, NP, PA, PharmD, or equivalent

SCHEDULE

Core business hours, with flexibility across time zones

ABOUT KNOWTEX.AI http://Knowtex.ai

Knowtex is transforming healthcare documentation through ambient AI scribe technology that allows clinicians to focus on patients instead of computers. Our platform uses advanced AI to convert natural clinical conversations into accurate, comprehensive medical documentation — reducing clinician burnout while improving care quality.

We're scaling rapidly across both the Department of Veterans Affairs (VA) and a growing base of commercial health systems — two very different operating environments with one shared bar: the note has to be safe, complete, and trustworthy, every time, for every clinician who depends on it in real time.

THE OPPORTUNITY

We're at a critical inflection point. Over the next 90 days, this role will drive massive scaling across our federal and commercial portfolios.

We need a Clinical Implementation Specialist who is equal parts clinician, implementation scientist, and clinical informaticist — someone who can stand in front of a room of skeptical physicians one hour and sit inside an AI prompt the next, tracing a clinician's error report back to its root cause. You'll be the clinical voice our users trust, and the clinical judgment behind how our AI is tuned, turning what you hear on the front line into documentation that's safe, complete, and trusted by the providers who sign it.

Day to day, that means onboarding new sites and clinicians, running training, building the clinical champion network that makes adoption durable rather than a one-time launch event, and leading recovery at sites that are struggling. You'll do this one clinician at a time and at scale, often in the same week: coaching a new user through their first generated note, and building the curriculum and playbook that carry that result everywhere else.

This role reports to the Director of Customer Delivery and works in daily partnership with the rest of Customer Delivery, and directly with Engineering (including the Technical Product Manager and on-call engineers) to close the loop between what clinicians experience and what the product does.

WHAT YOU'LL DO

• Conduct live virtual training sessions for clinicians across all specialties and both federal and commercial sites (physicians, NPs, PAs, pharmacists, mental health providers)
• Present at approved provider and leadership staff meetings to provide platform updates, training, and support
• Lead virtual office hours and recurring Q&A sessions providing just-in-time workflow support to users at every stage, from brand-new to long-tenured
• Onboard and coach new users individually through early activation, adapting your approach to specialty, technical comfort, and sector (federal vs. commercial)
• Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
• Track training attendance, completion, satisfaction, and time-to-activation; feed findings back into training content and coaching approach
• Develop and maintain training curriculum, job aids, and education resources for both federal and commercial audiences, including specialty-specific modules
• Update materials continuously based on product changes, user feedback, and clinical best practice — this is a living library, not a one-time build
• Design self-paced and asynchronous resources so coaching capacity scales with user volume rather than growing linearly with it
• Develop release communication for feature updates and product changes — external materials for users, and internal briefings that prepare Customer Support and Implementation before roll

ONBOARDING, TRAINING DELIVERY & COACHING 30%

TRAINING & EDUCATIONAL MATERIALS 15%