Power & Customer Care Specialist (1-Year Contract)

Overview

⚡Who We Are:

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.

Learn more at www.util-assist.com.

🛠️The Opportunity:

We are seeking a skilled Power & Customer Care Specialist to join our growing PowerAssist team for a 1 year contract opportunity! As a Power & Customer Care Specialist you will play a crucial role in role in delivering exceptional customer service by responding to utility customer billing inquiries and supporting power outage management in alignment with company guidelines. In this role, you will assist customers with a variety of service-related questions, ensuring they receive timely, accurate, and professional support.

Along with keeping customers informed about power outages through phone and digital channels (WebChat and SMS), you will also provide contact center billing support, assisting customers with account-related inquiries along with contributing to Util-Assist’s “SecureAssist” service, helping to protect critical utility assets by monitoring security camera alerts to prevent theft and vandalism.

We are looking for a customer-focused, detail-oriented professional with strong communication skills and the ability to multitask in a fast-paced environment. This is an exciting opportunity to provide essential utility support, ensuring both exceptional customer experiences and operational security.