Industrial Support Manager

Overview

. PURPOSE OF THE POSITION The Support Manager consolidates under a single leadership the technical know-how, information systems, supply chain, inventory and investment project functions of Metals, ensuring that the operating divisions receive consistent, timely and fact-based support. The position exists to guarantee that technical knowledge is captured, standardised and transferred across the organisation; that information systems and data integrity underpin management decisions; that materials, supplies and inventories are managed with the accuracy and discipline required by a non-ferrous manufacturing environment; and that investment projects are centrally structured, evaluated and followed through to completion. The role operates primarily on a project basis: each priority initiative is set up as a defined project with objectives, scope, resources, milestones and measurable results, coordinating the contribution of the different areas involved. Beyond the direct management of the functions listed above, the Support Manager acts as an integrating and impartial interface between the departments of Metals and, where relevant, its counterparts within the Electric Group, translating operational issues into structured analysis and actionable recommendations for Executive Management. 2. AREAS OF RESPONSIBILITY 2.1 Know-How: Process Engineering, Materials and Continuous Improvement ▪ Own the Company's technical standards for manufacturing processes, including operating parameters, process windows, capability studies and troubleshooting methodologies. ▪ Lead root-cause analysis of recurring process deviations, quality incidents and yield losses, ensuring corrective actions are verified and sustained. ▪ Manage the materials function: raw material and consumable specifications, technical qualification of suppliers, incoming acceptance criteria, alternative material evaluation and failure analysis. ▪ Direct the continuous improvement programme (Lean / Six Sigma / Kaizen), with measurable targets on OEE, scrap and yield, changeover time, energy consumption and cost per tonne. ▪ Build and maintain the Company's technical documentation and know-how repository, ensuring that best practices developed in one division are transferred and standardised across the others. ▪ Provide technical support to capital projects: specification review, technology benchmarking, commissioning support and post-investment performance verification. 2.2 Information Technology ▪ Define and execute the IT roadmap in alignment with the Company's operational and commercial priorities. ▪ Ensure the reliability, availability and security of infrastructure, networks and business applications, including cybersecurity policy and business continuity planning. ▪ Act as the business owner of the ERP. Working hand in hand with the IT Analyst, define and maintain the fundamentals on which the system is built — organisational structure, product and material coding, bills of materials, routings, costing model, stock movements and transaction logic — ensuring at all times that the ERP reflects how the business actually operates rather than the reverse. ▪ Keep the ERP aligned with the evolution of the business: assess the impact of new products, processes, divisions, plants or commercial models on the system's design, and lead the corresponding configuration or development changes in a controlled and documented manner. ▪ Translate business requirements into functional specifications for the IT Analyst and external providers, validate the resulting solutions before deployment, and ensure user training and adoption. ▪ Own master data