Coordinator, Front of House & Workplace Experience

Overview

Company Description

We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Description

Are you a friendly, organised, and outgoing individual who thrives in a fast-paced environment? We’re looking for an exceptional Front of House Coordinator to be the first impression at our Checkout.com http://Checkout.com London office and the primary point of contact for our merchants and visitors.

In this pivotal role, you’ll set the tone from the moment someone walks through the door, creating a welcoming, professional atmosphere where every interaction reflects the quality of our brand.

This is not a traditional reception role. You’ll own the Front of House experience end-to-end — managing the reception area, coordinating meeting room schedules, and handling enquiries with confidence, while working closely with teams across the business to ensure smooth, seamless daily operations.

If you’re passionate about delivering outstanding customer service, take pride in presentation and organisation, and have a natural ability to multitask and anticipate needs before they arise, this role is made for you.

Responsibilities

• Own the reception desk, managing incoming calls and directing enquiries efficiently and appropriately.
• Coordinate meeting room bookings and schedules, ensuring spaces are prepared and utilised effectively.
• Maintain a polished, organised Front of House and reception area, including oversight of office supplies and mail distribution.
• Manage all incoming and outgoing mail and courier requirements with accuracy and care.
• Prepare, issue, and manage visitor access passes in line with company security procedures.
• Respond to emails, service desk requests, and general correspondence promptly, professionally, and within agreed SLAs.
• Manage the London office inbox and internal workplace calendar, ensuring clear communication and timely updates.
• Maintain and administer Visitor Management Systems, including Envoy and Brivo.
• Provide administrative and operational support to teams across the business to enable smooth day-to-day office operations.
• Support purchase order and invoice processes related to office and workplace operations.
• Act as a trained First Aider and Fire Warden (training provided if required).
• Maintain and continuously improve the Front of House playbook.
• Respond to London based Slack queries in a timely, helpful, and professional manner.