Assistant Manager, Reign

Overview

• Supervises day to day function of all restaurant employees, facilities, sales, and costs
• Controls and analyzes, on an ongoing basis, the following:
• Quality levels of production
• Guest satisfaction (GSI)
• Employee satisfaction (CES)
• Merchandising and marketing
• Operating costs (financials)
• Sanitation, cleanliness, hygiene (front & back of house)
• Ensures optimum performance in each of the above areas
• Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in the restaurant
• Ensures optimal service is being provided while maximizing profit potential
• Establishes and maintains effective employee relations
• Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
• To conduct, under the guidance of the Restaurant General Manager & Food and Beverage Director, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and suspension if necessary to ensure appropriate staffing and productivity
• Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
• Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the F&B Director
• Attends and contributes to the weekly food and beverage departmental meetings
• Conducts pre meal briefings and maintains liaison with the Executive Chef
• Conducts cleaning inspections on a regular basis to ensure compliance with health standards and hotel cleanliness standards
• Participates in service as necessary in accordance with the requirements and practices of the restaurant
• Ensures hotel grooming and appearance standards are met
• Controls stocks for daily use in restaurants to ensure service requirements are met
• Schedules guests’ reservations and arrange for private parties
• Ensure all health and safety procedures and policies are adhered to by all staff and follow through with any health and safety requests made by staff
• Participates in the preparation of the food and beverage department budget and goals
• Conducts all administrative work required, including but not limited to :
• Schedules - Cleaning and maintenance logbooks
• Opening/closing duties - Cleaning checklists
• Tracks and compiles sales statistics per month
• Other checklists and reports as deemed necessary to effectively run and maximize profits for their outlet.
• Performs related duties and special projects as assigned
• He/she is expected to contribute time and energy for various charities and service plus related events
• Knowledge of personal code of conduct handbook
• Thorough knowledge of health and safety policies and procedures including WHMIS training ·
• Must be able to work varying shifts
• Degree in Hotel and Restaurant Management an asset
• Minimum of 2 years’ experience in hospitality management
• Strong command

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Under the general guidance and supervision of the Food and Beverage Director, and within the limits of the established hotel policies, procedures and the Food and Beverage manual, assists in overseeing and directing all aspects of the restaurant.