Product Manager, Agent Autonomy

Overview

MEET SIENA

Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.

It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on.

THE TEAM

We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do.

We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock.

If you want to set the bar rather than follow one, keep reading.

THE ROLE

Siena needs a PM to own autonomy: the product surface where our agents act without a human in the loop. You'll decide where autonomy is safe to expand, give customers real visibility into what's automated versus escalated, and run the experiments that make autonomous resolution better over time. You're a strong problem solver first, and you've been a Product Manager in CX, ecommerce, helpdesk, or AI automation.

WHAT YOU'LL DO

• Own autonomy end to end: define where agents can act without a human in the loop, and push that boundary as trust and evals allow
• Build and ship the systems that make autonomous resolution measurably better: evaluation suites, automated testing, performance monitoring that catches issues before customers do
• Give customers real-time visibility into coverage: what's automated, what's escalated, and why, so trust in autonomy compounds instead of eroding
• Design and run journey-level A/B tests across agent flows, and use the results to decide what ships next
• Own onboarding and automation so customers reach full autonomous coverage in days, not weeks
• Run full launch cycles for autonomy features: internal testing, early access, GA, with customer enablement through webinars, docs, and training
• Demo autonomy wins to customers directly and co-sell alongside sales
• Act as forward-deployed PM when needed: sit with customers, scope live, and move fast from insight to shipped improvement