Managed XSIAM Service Delivery Lead

Overview

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
• Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
• Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
• Drive continuous improvement in customer security posture and measurable time-to-value outcomes
• Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
• Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
• Translate complex detection and response concepts into actionable guidance for diverse audiences
• Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
• Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
• Champion customer needs internally, advocating for enhancements and escalations where needed
• Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

Value Delivery

Operational Excellence

Collaboration & Enablement