Sales Account Manager (ICT Solutions)

Overview

Sales Account Manager Account Management & Customer Relations: · Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention. · Act as the primary point of contact for all customer ensuring timely response to inquiries, concerns and business requirements. · Conduct regular customer meetings and account reviews to understand business challenges, identify new opportunities and strengthen strategic partnerships. · Monitor customer satisfaction levels and proactively address issues to ensure service excellence and long-term customer loyalty. 1. Sales & Business Development: • Identify, develop, and successfully close sales opportunities within assigned accounts and target customers. • Promote company products, solutions and services to existing and potential customers. • Achieve assigned revenue, gross profit, order intake and pipeline targets in line with departmental objectives. 2. Proposal & Opportunity Management: • Lead the preparation of proposals, quotations, and tenders for small to medium-sized opportunities. • Coordinate technical, commercial and contractual requirements with relevant internal teams. • Conduct customer presentations, negotiations and commercial discussions. 3. Market Intelligence & Business Insights: · Monitor market trends, competitor activities, customer developments and emerging technologies within the ICT sector, to identify new business opportunities and competitive advantages. · Provide feedback to management regarding market dynamics, customer needs, and business development opportunities. Requirements Qualifications: Bachelor’s degree in Engineering, Information Technology, or Business Administration. - Minimum 4 years of relevant experience in ICT sales in data center , security light current hardware experience , account management is a must relevant to our industry - Good understanding of sales cycles, tendering processes, and procurement procedures. - Strong customer relationship management and opportunity development skills. - Excellent communication, presentation, and negotiation abilities.