Senior Manager, Commercial Operations - Middle East

Overview

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

Key Responsibilities

• Build strong working relationships with commercial teams across the GCC and Middle East region, as well as key cross-functional stakeholders including Medical Affairs, Finance, Regulatory Affairs, Business Conduct/Legal, and other support functions.
• Represent the needs of the Middle East markets in relation to Sales Force Effectiveness, Commercial Learning & Development, and Omnichannel capabilities, ensuring alignment with business priorities.
• Support commercial teams by providing insights, recommendations, and operational solutions that drive business performance.
• Promote the sharing of best practices and collaborate with regional and cross-functional teams on common business challenges and projects.
• Support the development and execution of robust commercial plans and Periodic Operating Reviews (POAs).
• Ensure Commercial Operations objectives, priorities, and initiatives are clearly documented, communicated, monitored, and regularly reviewed.
• Provide analytical and operational support to enable effective business planning and decision-making.
• Partner with business and cross-functional teams to develop and execute the local digital and omnichannel roadmap.
• Drive the adoption and effective use of digital, analytics, and omnichannel capabilities across the organization.
• Run Workshops & Identify opportunities to enhance customer engagement through innovative digital solutions and continuous improvement of existing capabilities.
• Support the successful implementation and measurement of omnichannel initiatives.
• Partner closely with partners to support business performance reviews and planning processes.
• Monitor market performance against targets and plans, identifying key trends, opportunities, and risks.
• Develop actionable insights that support decision-making and improve business outcomes.
• Collaborate with regional Analytics & Insights teams to address country-specific analytical requirements.
• Collaborate with Business Units, Sales Leadership, and regional Commercial Learning & Development teams to develop and execute country training plans.
• Lead Sales Force Effectiveness initiatives, including:
• Incentive compensation planning and administration
• Sales target setting
• Segmentation and targeting methodologies
• CRM adoption and optimization
• Field force performance monitoring and effectiveness programs
• Analyze sales performance and identify opportunities to improve productivity and execution effectiveness.
• Ensure market stakeholders are actively engaged throughout Commercial Operations processes and that their feedback is incorporated into solutions and recommendations.
• Proactively identify and resolve issues, dependencies, and cross-functional challenges.
• Develop and maintain frameworks, tools, templates, and processes that strengthen Commercial Operations capabilities and support evolving business needs.
• Contribute to a culture of continuous improvement and operational excellence.
• Demonstrate Gilead's core values of Integrity, Accountability, Inclusion, Teamwork, and Excellence in all interactions and decision-making.
• Foster effective collaboration across functions and markets to achieve shared business objectives.
• Support capability development and knowledge sharing within the Commercial Operations organization.
• B.A./B.S. required
• 8+ years in the pharmaceutical or biotech industry including expertise in commercial operations, commercial strategy or planning , marketing and/or medical affairs.
• Strong leadership and self-direction, comfort and experie

Business Partnership & Commercial Support

Commercial Planning

Omnichannel

Analytics & Insights

Sales Force Excellence

Stakeholder Management & Operational Excellence

Leadership & Culture

Skills and experience: