associate support consultant

Overview

Associate Support Consultant- Onsite, Pune

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore  www.veradigm.com .

How you will make an impact:

As an Associate Support Consultant, you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

✅ Resolving client issues related to product functionality and system setup

✅ Logging, tracking, and documenting support cases

✅ Collaborating with product teams to escalate bugs or feedback

✅ Reproducing client issues and assisting in root cause identification

✅ Learning continuously through mentorship and knowledge base use

Who You Are

🎓 Bachelors degree in any stream – Technical/Computer Science

🗣 Strong verbal and written communication skills

💡Curious, tech-friendly, and eager to learn troubleshooting basics

Bonus If You Have

🔹 1–3 years of experience in a customer or product support role

🔹 Basic familiarity with cloud, app support, or healthcare software

Working Style

🕘 Standard weekday hours, which would include s tandard US working hours & night shifts . With occasional after-hours or holiday support when needed

🌍 Work setup — Work from office in a professional office space setup.

🌴 We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly