Online Reputation Management Associate - (Ops)

Overview

• This role focuses on optimizing client profiles, monitoring reviews, implementing reputation-building strategies, and maintaining positive digital interactions.
• Work Hours and Requirements: Daily Work: 8 hours per day, with at least 3 hours worked at night (6:30 PM – 12:00 AM).

We are seeking a proactive and detail-oriented Online Reputation Management Associate to manage and enhance the online presence of our international healthcare clients. This role focuses on optimizing client profiles, monitoring reviews, implementing reputation-building strategies, and maintaining positive digital interactions. The ideal candidate is highly organized, tech-savvy, and comfortable working in a fast-paced environment while adhering to best practices in online reputation management. Key Responsibilities: Primary Coordinator for Online Reputation Services: Serve as the primary coordinator for all online reputation management tasks for assigned client accounts. Profile Creation & Management: Establish and manage client profiles on platforms such as Google, Yelp, Healthgrades, and other relevant review sites. Reputation Optimization: Ensure all client profiles are optimized for maximum visibility, accuracy, and positive reputation. Identify opportunities for improvement and implement strategies to enhance client online presence. Review Monitoring & Response: Monitor incoming reviews and feedback, drafting appropriate, professional responses to maintain a positive online reputation. Client Account Management Coordination: Act as the main point of contact between client account managers and internal backend teams for all reputation management–related tasks, ensuring smooth execution and alignment with client objectives. Review Generation Strategy: Develop strategies to encourage clients to obtain fresh, positive reviews regularly, such as feedback solicitation or customer engagement campaigns. Analysis & Reporting: Track and analyze metrics to evaluate clients’ online reputation, provide actionable insights, and recommend improvements. Client Engagement & Meetings: Attend and actively participate in voice and video meetings (Zoom/VOIP) with international clients, often during EST time zones, to discuss strategies, address concerns, and provide updates. Required Skills and Qualifications: Excellent written and verbal communication skills in English. Experience managing social media or online profiles. Diploma in Marketing or a related field. Knowledge of digital marketing tools and techniques. Strong computer literacy, including experience with Skype, Zoom, and G Suite. Excellent organizational and time-management skills. Self-motivated with a proactive, problem-solving mindset. Ability to perform effectively in a high-demand, fast-paced work environment. Tech-savvy and adaptable to new software or tools. Preferred / Nice-to-Have Skills: Prior experience in a marketing or reputation management role. Experience creating graphics using web-based platforms like Canva. Work Hours and Requirements: Daily Work: 8 hours per day, with at least 3 hours worked at night (6:30 PM – 12:00 AM). Flexibility to work extra hours or weekends as required for high-priority tasks or events. Maintain respectful communication with colleagues, managers, and clients. Adherence to company policies, confidentiality guidelines, and employment contract provisions. Home workspace must be quiet, distraction-free, with reliable internet and necessary hardware/software. Benefits: 100% Remote Work with flexible working hours within defined ranges. Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances) Opportunity to work with international clients and gain global marketing experience. Exposure to professional development, training, and certification programs. Performance-based rewards and career growth opportunities. Join a diverse team of 250+ professionals across Sri Lanka, Pakistan, Malaysia, the US, and Canada. About Bizycorp & Ekwa Marketing: Learn about Bizycorp – a trusted company providing remote work opportunities since 2010. Leadership Team – meet the leaders guiding our growth. Team Success Stories – hear from our members around the globe. Ekwa Marketing – supporting healthcare professionals in dominating digital marketing, social media, and search results. Equal Opportunity Employer: Bizycorp celebrates diversity and is committed to creating an inclusive environment. All qualified candidates will be considered regardless of race, religion, gender, or disability status.