Quality Analyst – SDET (UI + API Automation)

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

We are seeking a Senior Quality Analyst - SDET with approximately 8 years of QA experience, including at least 4+ years of strong hands-on automation experience in Selenium and REST API automation. The ideal candidate will design and maintain scalable automation frameworks for both UI and API layers, integrate automation into CI/CD pipelines, and drive quality engineering best practices in Agile environments.

What You’ll Do

• Define overall test strategy across functional, UI automation, API automation, regression, and integration testing.
• Develop release-level test plans and quality gates.
• Define entry/exit criteria and automation roadmap.
• Ensure alignment with Agile/Scrum methodology.
• Oversee Selenium automation framework health.
• Improve automation coverage and reduce manual regression.
• Ensure REST API automation coverage.
• Integrate automation suites into CI/CD pipelines.
• Reduce flaky tests and improve test stability.
• Ensure complete test coverage for complex workflows and integration flows.
• Support SIT, UAT, and production validation.
• Maintain strong requirement-to-test traceability (RTM).
• Lead defect triage meetings.
• Analyze defect trends and identify systemic issues.
• Ensure minimal production defect leakage.
• Define risk mitigation strategies for high-impact releases.
• Act as primary QA point of contact for Product, BA, and Engineering teams.
• Provide quality metrics and dashboard reporting.
• Present automation progress and release readiness.
• Collaborate with DevOps for CI/CD optimization.
• Experience in Travel Management Company (TMC) environments.
• Understanding of booking lifecycle platforms and mid-office/back-office systems.
• Knowledge of ticketing, exchanges, refunds workflows.
• Experience with reconciliation and financial validations.
• Familiarity with GDS integrations (Amadeus, Sabre, Travelport).
• Strong knowledge of Selenium WebDriver.
• REST API automation experience (REST Assured preferred).
• Framework design experience.
• CI/CD integration (Jenkins / Azure DevOps).
• SQL for backend validation.
• Experience with JIRA & Confluence.
• 2–4 years’ experience leading QA teams.
• Strong planning and coordination ability.
• Excellent stakeholder communication.
• Ability to manage parallel releases.
• Risk identification and mitigation mindset.
• 8–12 years total QA experience.
• 4+ years of hands-on automation experience.
• 2+ years leading or mentoring QA teams.
• Experience in enterprise or product-based environments.
• TMC / Travel domain experience preferred.
• Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
• Must be willing to work from the Bangalore office location minimum 3 days in a week.
• Increased automation coverage (%).
• Reduced regression cycle time.
• Low production defect leakage.
• On-time release readiness.
• Improved team productivity.
• Stable CI/CD test execution.
• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

Test Strategy & Planning

Automation Governance

Functional & Domain Oversight

Defect & Risk Management

Stakeholder Communication

TMC / Travel Domain Advantage

What We’re Looking For

Automation & Technical

Leadership & Soft Skills

Experience Requirements

Success Metrics

Location

Bangalore, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasona