Information Technology Manager

Overview

POSITION SUMMARY

The IT Manager is responsible for the day-to-day operation, security, and continued maturity of North Vector Dynamics' internal information technology environment. This is a hands-on role: NVD currently manages its own IT in-house without a managed service provider, so the successful candidate will both set direction and do the work themselves. The role carries particular weight given NVD's status as a defence technology company operating under the Controlled Goods Program (CGP), the Document Security Control (DSC) program, and the Contract Security Program (CSP); IT decisions in this environment directly affect the company's ability to safeguard controlled goods, controlled technical data, and client information.

KEY RESPONSIBILITIES

• Own and maintain NVD's internal network, servers, endpoints, and cloud services.
• Establish and enforce a standardized device image and configuration baseline across company phones, laptops, and workstations, closing the current gap in automated patching and update management.
• Manage user account provisioning and deprovisioning, access permissions, and device inventory.
• Evaluate and recommend hardware, software, and infrastructure purchases in line with operational and budget needs.
• Act as the internal lead for NVD's Canadian Program for Cyber Security Certification (CPCSC) compliance work, coordinating with external consultants through Level 1 self-attestation and preparing the organization for an eventual Level 2 assessment.
• Implement and maintain technical controls required to protect controlled goods and controlled technical data consistent with NVD's CGP and DSC obligations.
• Maintain patch management, endpoint protection, backup, and disaster recovery processes, and remediate gaps identified through compliance reviews or audits.
• Support due diligence and compliance review of third-party software and platform vendors (for example, evaluating data sovereignty, export control, and information security posture of proposed tools) before they are adopted.
• Maintain documentation required to demonstrate compliance to auditors, customers, and government authorities.
• Manage relationships with IT vendors, telecom providers, and software licensors, including contract renewals and cost review.
• Administer core business systems (email, file storage, CRM, website hosting and security, collaboration tools, and any engineering or telemetry platforms, private github, and any other IT tools required in the future) and manage integrations between them and develop SOPs, training and tutorials in support of new or existing tools.
• Support development and provide maintenance of on-premises AI server.
• Recommend and implement improvements to IT systems as the company scales.
• Provide day-to-day technical support to staff across departments, resolving hardware, software, and connectivity issues.
• Maintain an asset register of company IT equipment, including issue and return of devices.
• Develop and maintain IT policies and procedures, including acceptable use, data handling, and incident response.
• Report regularly to the Director of Operations on IT operations, security posture, outstanding risks, and compliance status.
• Escalate security incidents promptly and lead the internal response in coordination with company leadership.
• Support internal and external audits with accurate, timely documentation.

Infrastructure and Endpoint Management

Cybersecurity and Regulatory Compliance

Systems and Vendor Management

IT Support and Operations

Reporting and Governance