Project Director - Product Development

Overview

• Lead a team of software engineers within the Returns Development organization, providing technical direction, people leadership, execution discipline, and coaching.
• Partner closely with Product Management, UX, Cloud Operations, Support, and other engineering teams to deliver high-quality returns capabilities aligned to roadmap commitments and customer outcomes.
• Drive enterprise engineering practices that improve quality, scalability, reliability, performance, security, maintainability, and operational readiness across services and applications.

Scope:

What you’ll do

• Lead, coach, and develop a high-performing engineering team, creating clarity of priorities, accountability, and growth opportunities.
• Own delivery execution for assigned Returns Development roadmap commitments, ensuring predictable planning, high-quality delivery, and transparent communication of progress, risks, and dependencies.
• Provide technical leadership in design and implementation discussions, helping the team make sound architectural decisions for scalable, performant, secure, and maintainable solutions.
• Partner with Product Management to translate roadmap priorities, customer needs, and business outcomes into well-defined engineering plans and releases.
• Drive Agile delivery practices, including backlog refinement, sprint planning, execution tracking, retrospectives, and continuous improvement.
• Improve engineering excellence through code quality, automated testing, CI/CD practices, observability, operational readiness, defect reduction, and root cause analysis.
• Manage cross-functional dependencies with adjacent product, platform, cloud, support, and implementation teams to ensure successful end-to-end solution delivery.
• Support customer escalations and production issues by ensuring timely technical investigation, clear communication, and durable corrective actions.
• Build team capability through hiring, onboarding, mentoring, performance management, and succession planning.
• Use data, KPIs, and engineering metrics to assess team health, delivery performance, quality trends, and opportunities for improvement.