Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)

Overview

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

The Team

In this role, you will be leading a product team in Business Apps that focuses on developing best-in class solutions in the domain of the Front Office spanning Customer Service, Marketing, Sales and Commerce. Business Apps are purpose-built solutions created for a specific line of business, addressing most impactful pain points. The apps are best practice examples of how Celonis is used in new, innovative ways that push the boundaries of our platform. The team has a great balance of technical skills to build solutions paired with a customer focus and product management mindset to create meaningful products widely adopted across our customer base.

The Role:

You will build and lead a team of product managers that work directly with both customers, account teams and their counterparts in Product and Engineering on using Celonis to seize opportunities in the Front Office Domain. Your focus will be on productizing valuable and scalable use cases and thereby impact and shape the future of Process Intelligence in the Front Office. Take this chance to rethink the way companies run their customer facing processes and help our customers to accelerate their value realization with Celonis.

The work you’ll do:

Lead a team of product managers, defining the product strategy and roadmap for the Front Office domain, within the broader context of our Business Apps strategy

Work closely with customers to understand their pain points with a focus on Procurement (both direct and indirect) and adjacent areas

Be involved in all steps within the product development lifecycle from ideation to product development to scaling solutions across all Celonis customers

Use the Celonis Process Intelligence Platform to develop new, innovative solutions in the area of the Front Office

Collaborate with platform product managers and engineers to guide and influence feature development of the platform

Work together with our UX team to define the user experience for our products

Create alignment across key parts of the Celonis organization, including Product, Engineering, Product Marketing, Value Engineering and Sales.

If you are passionate about Service, Sales, Marketing and Commerce processes and the Celonis technology, and what it can do for our customers, here's your chance to directly contribute to taking our Celonis Process Intelligence Platform to the next level.

The qualifications you need:

8+ years of experience in operational Front Office functions (Sales, Service Marketing, Commerce), Solution Engineering, Enterprise CX Software, CX Analyst or comparable roles

Deep understanding of Front Office Solutions such as Customer Relationship Management (CRM), Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems or Customer Experience Platforms

Comprehensive knowledge of CX market and industry trends

Strong expertise in product development and go-to-market strategies with a track record in developing and launching successful products

Demonstrated experience in product marketing, messaging, and positioning

Proven ability to lead and manage high-performing teams

Outstanding stakeholder management skills across organizational functions

Excellent verbal and written communication abilities

Fluent in English (German language is a plus)

What Celonis can offer you:

Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.

Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.

Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.

Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.

Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.

Holistic Well-bei