Front Office Receptionist

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Front Office Receptionist, you will be one of the key ambassadors of InterContinental Doha Beach & Spa, creating a warm, personalised, and seamless experience for every guest from arrival through departure.

You will be responsible for welcoming and registering guests, managing guest requests and enquiries, handling check-in and check-out procedures, and ensuring that all interactions reflect the service standards of a luxury InterContinental hotel.

The successful candidate will be naturally guest-focused, confident, attentive to detail, and able to remain calm and professional in a fast-paced environment.

Key Responsibilities Include:

Welcome guests in a warm, professional, and personalised manner.

Complete check-in and check-out procedures accurately and efficiently.

Verify guest information, identification, payment details, and reservation arrangements in accordance with hotel procedures.

Provide guests with relevant information regarding the hotel, facilities, services, and local area.

Recognise and acknowledge returning guests, VIPs, IHG One Rewards members, and other priority guests in accordance with established standards.

Assist with room allocation and ensure that guest preferences and special requests are communicated appropriately.

Ensure a smooth and positive arrival and departure experience for every guest.

Respond promptly and professionally to guest enquiries, requests, and concerns.

Anticipate guest needs and provide personalised recommendations and assistance.

Demonstrate a genuine interest in guests and create meaningful interactions throughout their stay.

Handle guest feedback and service recovery situations professionally, escalating matters when appropriate.

Follow through on guest requests to ensure they are resolved within the expected timeframe.

Maintain a strong knowledge of the hotel's facilities, restaurants, services, promotions, and current activities.

Maintain accurate guest records and ensure all information is updated in the hotel's property management system.

Handle room changes, extensions, upgrades, payments, and other front office transactions accurately.

Process payments and maintain appropriate control of cash and credit transactions in accordance with hotel procedures.

Coordinate with Housekeeping regarding room status, discrepancies, and special room requirements.

Liaise with Reservations, Concierge, Bell Desk, Engineering, Food & Beverage, and other departments to ensure guest requests are fulfilled.

Maintain awareness of hotel occupancy, arrivals, departures, VIP movements, and special events.

Ensure all relevant guest information is properly communicated during shift handovers.

Identify appropriate opportunities to promote room upgrades, hotel facilities, dining experiences, and other services.

Support the hotel's revenue objectives through effective upselling while ensuring recommendations are relevant to the guest's needs.

Promote IHG One Rewards membership and explain relevant benefits to eligible guests.

Ensure all upselling and membership activities are conducted in accordance with hotel and brand standards.

Maintain clear and professional communication with guests, colleagues, and other departments.

Ensure guest preferences, special occasions, requests, and relevant information are communicated accurately.

Participate in daily briefings and shift handovers.

Maintain a professional appearance and consistently demonstrate the hotel's service culture.

Support colleagues and other departments whenever required to ensure a seamless guest experience.

Follow all hotel policies, procedures, and brand standards.

Maintain confidentiality of guest information and comply with data protection requirements.

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