Manager/Senior Manager - Business Strategy

Overview

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Program Management Strategy & Operations Manager/Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,

This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

Work location: Bangalore/Hyderabad

Key Responsibilities

• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
• Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements.
• Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners.
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk
• Ability to build project timelines to plan and lead all aspects of and report progress within the project environment
• Work with vendors for handling programs relating to subcontractors
• Support the Talent Strategy charter in driving enablement programs that create a workforce ready for current and future business requirements
• Basic Technical Literacy to design technical enablement programs and assess their impact on resource skill readiness for projects
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development, and integrations while maintaining platform security, performance, and Salesforce best practices.
• Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high