NOC Services Engineer

About the Role

We are seeking an experienced NOC Services Engineer to take ownership of monitoring, alert management, incident assessment, and continuous improvement across multiple client environments. This role is suited to a strong L2–L3 engineer who can confidently distinguish genuine incidents from false positives, prioritise issues based on business impact, and identify opportunities to automate recurring remediation.

You will play an important role in strengthening an in-house NOC capability by improving monitoring standards, reducing unnecessary alert noise, enhancing operational processes, and increasing the use of safe automation across infrastructure environments.

About the Client

You will be working with an established Australian managed services provider delivering secure, reliable, and cost-effective technology solutions to businesses with complex IT environments. The organisation has built a strong reputation for technical expertise, professional service delivery, and helping clients maintain the availability, integrity, performance, and security of their technology platforms.

Ideal Profile

Experience & Technical Capability

Minimum 3 years of MSP NOC or infrastructure experience.

Strong L2–L3 capability with the technical judgement to independently assess infrastructure alerts and incidents.

Strong understanding of Windows infrastructure and Windows Event Logs, including the ability to distinguish actionable events from informational noise.

Hands-on Microsoft 365 administration experience across Entra ID, Exchange Online, and Conditional Access.

Strong Windows Server administration skills covering Active Directory, DNS, DHCP, Group Policy, and Certificate Services.

Solid networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, site-to-site and client VPNs, and firewall rule interpretation.

Hands-on virtualisation experience with Hyper-V or VMware.

Practical experience with monitoring and alerting platforms, threshold management, prioritisation, and escalation.

Strong PowerShell scripting capability, including writing scripts for administration, troubleshooting, automation, and remediation.

Familiarity with vulnerability remediation, CVEs, and CVSS.

Experience with backup operations and restore testing.

Understanding of patch management, endpoint security, and infrastructure health monitoring.

Proven ability to manage multiple concurrent alerts and incidents based on severity and business impact.

Essential Tools & Systems

Kaseya / Datto RMM.

Microsoft 365 Administration.

Microsoft Entra ID, Exchange Online, and Conditional Access.

Windows Server and Active Directory.

DNS, DHCP, Group Policy, and Certificate Services.

Windows Event Logs and infrastructure monitoring.

PowerShell.

TCP/IP, VLANs, VPNs, and firewall rule bases.

Hyper-V or VMware.

RMM and infrastructure monitoring platforms.

PSA / ticketing systems.

Patch management.

Backup operations and restore testing.

Endpoint security, AV, and EDR monitoring.

Vulnerability remediation and CVE/CVSS concepts.

Infrastructure automation and automated remediation.

Preferred / Nice to Have

Autotask.

Fortinet / FortiGate.

Microsoft Defender.

Veeam Backup & Replication.

Cisco networking technologies.

Nutanix.

Citrix environments.

Syslog and SIEM platforms.

Rewst or similar automation/orchestration platforms.

Soft Skills

Strong written and verbal communication skills.

Strong analytical judgement and structured problem-solving ability.

Ability to prioritise effectively in a fast-moving, multi-client environment.

Proactive approach focused on preventing issues rather than only reacting to them.

Comfortable working autonomously and taking ownership of outcomes.

Collaborative mindset with sound judgement around when to escalate or seek guidance.

Strong attention to detail when assessing alert relevance and severity.

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